![]() ![]() The source of the problem is companies selling you garbage and refusing to support it. I bought an Insignia Bluetooth usb adapter from Best Buy. When I needed to do a reinstall, Windows couldn't find the driver and both Broadcom and Best Buy washed their hands of it. I left that piece of garbage on the customer service counter at Best Buy when they refused to exchange it or provide any kind of support. The solution: Buy the Plugable USB Bluetooth adapter from Amazon. They have motivated customer service people who will help you resolve problems. They have a great website where they offer drivers that got me up and running in just a few minutes with no hiccups, other than it wasn't plug & play. With their driver installed, the BCM20702A0 under 'Other Devices' disappeared and all the right things appeared under 'Bluetooth' in the Device Manager.
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